Submitted:	State:	Date:	Complaint / Comment:
coldbear	CA	7/5/09	WARNING..If you change your phone # say because your getting unwanted phone calls..and the prefix # is changed its like starting a new account. I got tagged $177.00 2 times the second one was because i asked to move my billing date up 3 days because im on a fixed income and needed to pay on the !st of each month. $177.00 TWICE for NOTHINGness...AND THIS HAPPENS TO WHO knows HoW Many PEOPLE in a years Time/ Probably at least a billion dollars stolen From People every YEAR !!!!!!!
attfraud	CA	7/27/09	ATT added an unwanted feature on my account. This seems like an easy fix, but the problem is they do it on purpose. I used to work for the company and the mangers make the reps slam peoples accounts to get feaqture numbers up.
mlt658	CA	8/28/09	Overseas rates $40 to down load a picture.. $.95 a min. And and they block skype.
Luana S	CA	9/01/09	I signed up for ATT DSL in June 2009. I was quoted at $35 for service WITHOUT a CONTRACT plus $10 off if I combined it with my cell phone bill. I had the address wrong (new house) and they had to cancel the order and set up a new one. On the day service was to be tuned on, I call to find that my 2nd account had been cancelled because the account number they had assigned me was a duplicate. So I got a 3rd account number. A week after my sevice was turned on it crashed. it took me hours on the phone for a wekk to get someone to come out and look at it. They did fix it and everything was fine. Till 09/01/09. I am moving out of my house unexpectedly and I called to cancel my service. They informed me that I had a $99 cancellation fee. I said what are you talking about, I don't have a contract. They said when I registered my account, they informed me that I was getting a service I DIDN"T ORDER and I had checked the I" Agree" box to agree to the contract. I did no such thing. They are trying to STEAL my money and I am trying to fight it!
eclipse009	MN	9/04/09	I bought a Go-phone on prepay since i was visiting from the UK and I didn't want to be chargede for roaming. I was staying in Minnetonka for about two months and I received a bill from at&t charging me $50 for no reason at all! I didn't even get any talktime (since I was on prepay and I had to put in money in my balance), and when I called them up they said I had signed a two-year agreement which I never did so all this time I paid 50 bucks for ABSOLUTELY NOTHING and they deactivated my account! In the UK you get a MUCH better choice of handsets at a much more reasonable price. AT&T offers you a piece of shit for $120 AND a 2 year agreement. Pathetic.
Ript!	NJ	9/07/09	When I had AT&T DSL, it constantly disrupted my AT&T phone service, one time for almost a month straight! I would not have even been able to dial 911 in the event of an emergency. I had AT&T technicians in twice, at a cost of $35.00 each time. The first repairman told me to get another phone and said my whole house had to be re-wired. The second guy said that was baloney. I had my own electrician come in and check out everything, at a cost of $170.00. I ran up my cell phone in overage charges to the tune of over $200.00 trying to get the problem fixed by AT&T, WHO KEPT ME ON THE LINE FOR HOURS AND HOURS with various customer dis-service representatives and technicians (some of whom I couldn't even understand.) Finally, after spending another 50 bucks for a DSL specialist, I was informed that the DSL was the culprit and nothing could be done. AT&T VERIFIED THIS! So, in order to have a working landline phone, I had to get rid of my DSL. And they charged me a $200.00 "early termination fee" and would not stop harassing me for over a year despite my explanations to them! They themselves caused the problem, couldn't fix it, yet wanted to penalize me for fixing the problem. BTW, I always paid my DSL and phone bills on time, even when my service was off, and they credited me a lousy 9 dollars. And what if I had an emergency and could not dial 911? I asked the AT&T rep, how would he like it if some company jepardized HIS family's safety?!
peterpa- nippleskin	MI	9/09/09	AT&T charged my sister $597. for 2 months of service for U-verse, Internet and a phone. She has a legal payee who handles her bills, so the bills were paid on time, but AT&T kept saying the bill wasn't paid, but it was and she has proof. So, after only 2 months of service, AT&T shut everything off anyway, then continued sending bill after bill for the same thing. Finally, after paying them all of that money, it should have only been $230. for the 2 months of service. UNBELIEVABLE! Then, today (September 9, 2009) my sister got ANOTHER bill from AT&T for the same thing!  What is going on?! Where does it end?! I am not with AT&T and I never will be. No way in hell do I want to go through that! AT&T is obviously out of control and the consumer is the victim here. AT&T did this sort of thing back in the late 80's when they nearly went out of business. They lost their customer base because of this sort of thing, but recovered when a new CEO took over. It became the "new" AT&T, and their service and fees actually became better! But, now here we are again, the old AT&T of the 80's, doing what they used to do. NO THANK YOU.
Jon	NJ	9/17/09	I purchased an Iphone and have nothing but problems. I drop over 50% of my calls. Have waisted countless hours of my time troubleshooting with ATT. Their customer service is clueless, sperting out canned answers on a computer screen. I will not give up I pay way to much for service that does not work.
Sarah	FL	10/30/09	I had put my husband and son on AT&T cell phone plan, and they told me that they could cancel anytime and I will not be charged cancellation free, when my son cancelled , I was charged 175 dollars cancellation fee. My son had a warrenty on a cell phone he bought, after three months it broke and they will not replace it, saying that he dropped it, which he did not, then he bought another phone, same thing happened after four months it went dead. This time we took it to the store to show them that it has not been dropped and they said that his warrenty was only on the first phone, so he decided to go with another company and we asked if he will be charged for leaving early and they assured us that he won't be because he was just an add on
oldsmobile	MO	12/10/09	I've paided my internet, phone bill and satilite same time every month for 12 yrs.suddenly att takes over sbc a couple 3 years ago and im on a fixed income ,so im a little late every month but they know this allready,of which i do pay a rediculous late fee for,,, thats ok no prob, but now theyre calling harrassing me, sending letters,, still i pay the bill same time monthly,,, like save a frickin tree allready,,,, plus the slammed me on a service i never ordered or asked for and collected and never gave me the promised refund,,,, screw there policy,,,, i have policy too. its keep ur crap up ill replace att
Celtics***	TN	12/13/09	I am a victum of lies by att they lied to me about the long distance services i had and when i called them to ask them why all the charges they said that they changed my plan with them because i no longer qualify for their services of long distance i am not getting anyying from them because i chose not to have their internet and phone service , they sent me a letter in the mail charging me now for long distance in which i did not know they did , the biill going from 46.09 per month to 73.00 per month and my bill is never the same i am done with these people.
Astonished in Georgia	GA	1/07/10	I just looked at my bill for this month and was amazed to see how much a 10 minute phone call to China cost me from my home phone $64.90. That's $6.49 a minute! I pay 1/10 th of that with my mobile carrier.When I called customer service to verify that, she told me that I don't  have an"international plan and that is the posted rate". When I told her that I pay much much less with my mobile cariier, she said everyone has different rates! Unbelievable to say the least, but I have no one to blame but myself. Oh and another thing......funny how they play around with their bundles deals where if you try to lower a service your monthly payment will actually go up
Mirz	Vacant	1/14/10	AT&T refuses to take back the refurbished phone they supplied, and charging $115.00 for it. All in the name of some hocus pocus verbal agreement on phone.
Rick	CA	1/15/10	At&t never refunded my money back, (they cancelled my order and sent me an email saying so.) but my account was chaged a total of $1080.34, and everytime they escalate my complain to a supervisor, they never call me back. THIS HAS BEEN GOING ON FOR ALMOST 1 YEAR AND A HALF, THIS IS RIDIULOUS, I CANCELLED MY SERVICE
Steven	FL	1/25/10	Get this, I’m In high school, Senior and I of coarse still live with my parents in north Florida. For the longest time AT&T use to Harass my parents about the phone bill if it was even one day late, two days it would be shut off without warning. Luckily that doesn’t happen anymore but it didn’t end our problems with AT&T’s bullshit. We also have their DSL internet service. When we first agreed to get AT&T internet they tried to sell us their own modem for…I think $100.00 At least in that range. The modem would only cover up to 2 maybe three computers at a time, and since I have a large  family we have about five on all the time. Due to their crappy router we went out and bought one from the store plus a router for less than what AT&T charged. I Set up all the computers and the internet worked fine for  several months, then down the road our service went to shit. Lag, web pages not loading, and no connectivity at all. What does AT&T have to say  to this “Buy our modem…”Screw that, After hours of work and no cost I got it to work again up  until now 01-25-10. AT&T screws with your service behind your back just because you don’t own one their shitty products.That’s like Steve Jobs f_____g up some random strangers Windows just because you don't use Mac.
Joshua	TX	2/15/10	Went overseas on humanitarian mission. Bought $200/200MB data package and "international texting package" Only made a hand full of short regular calls back to the states. AT&T is attempting to bill me over $1,000. And you should hear all the reaons why they say that is.
tiff	LA	2/22/10	I have an AT&T Go Phone and it randomly informes me that I have lost $.20 in my account every few hours. I didn't send or recieve a text, call, or anything, so what's going on? Why is AT&T randomly decreasing the money on my phone so that I have to go buy more phone cards? This is a rip off! So I go to the website and there is absoloutely no number that I can call to speak with someone from AT&T, I can only speak with a computer which asks me, "If you would like to add money to your account, say yes..." Why would I add more money? I'm trying to talk to someone to help me so that AT&T can fix the problem.
ikarus	CA	3/09/10	I really hate about everything at&t.Everything they told me was a big lie.First, they said that my bill was $25 per month,but i receive $40 every month.They never told me anything about taxes&other hidden fees.Second,They said that i'd get rebate in 2 weeks,but it's been more than 5 months,and i haven't gotten anything.Now they told me that they can't give me reward card because i didn't get cable tv. i hate them and i wish i could go to the court.
Goran	WI	3/23/10	I work in a small office, and we do not use AT&T as a phone company. For almost three years now they send a rep around to do a "courtesy check" of our phone bills to make sure that we're being billed correctly. Like I said, we don't use AT&T. AT&T claim that they "have recently lowered the rates" and they want to make sure that the company we do use passed the rate change on to us. Again, the problem is that its none of AT&T business who we use for phone service or how much we pay. They just want to find out who we use and what we're paying for service. The courtesy check is a scam and the visit is fraud.
Carlos	FL	3/30/10	I've been fihgting with At&T for the last 4 months for discrepancies on my bills, and also they have never honor the plans they offered, always charging extra money every single months, I've have talk to a lot of customer service rep. and supervisors, and always they said that they fixed the bill, and the next month the charges are higher, and no credits offered were made. AT&T are a scam company. It will be my suggestion to every body send a letter or email to the cunsumer protection so when they received all the complains start investigating this company.
Lien Le	TX	3/30/10	They lied and hide the 1 year contract on internet service. When u call and ask is there contract on the internet service. They will say no but when received the moderm and set up the account. It has a check box that make you agree 1 year contract. by then It is too late. Beware
Dano	TX	4/08/10	First they make you sign a contract. Then tack on some 30$ a month charge for data package.. Shame on you AT&T... Called the help desk and they told me nothing could be done. What a bunch of $##%^.. Total ripoff not to mention contract misconduct. Feds need to step in on this awful company.
Marcia	IN	4/27/10	I was a satisfied customer with my AT&T gophone - my nightmare began when I took out a contracted plan. Free phone didnt work - I had to pay for another! Plan with limited services ended up costing me more than an unlimited pre-pay phone! The bill reads like jibberish with strange adjustments and charges. I feel like I am ripped off every month by odd charges on the bill. What is a Telecom relay switch service fund anyway? No wonder way they push paperless billing! An additional phone to my service that was suppose to be only 9.99 and included free activation and a free phone - it ended up costing me over 150.00!! I am on limited income - I have to be able to budget service! I am surprised and shocked every month! This morning, I have placed my phones - and bill in a box and mailed it back to them. TO HELL WITH THIS CRAP! What can they do to me - they have my phone so they cannot call to harrass me. Overall complaint - you get promised one thing - and get another - unacceptable! MORE PEOPLE SHOULD JUST SEND BACK THEIR PHONES! Webmaster's Note: You're absolutely right Marcia; people should blow off thier cell phones until this company quits using devious and illegal methods to bilk the public. My heart goes out to you - you did the right thing. I gave them up too, and got a Net 10 phone from walmart. Been trouble free service since 2008, love it. Only pay for what I use at .10 cents per minute with NO Penalties or added fees. Check it out sweety. Take Care. DaddyRabbit.
John	OH	5/05/10	Have had service with AT & Ripoff for approx 5 yrs now. When I signed up for service I only wanted internet service because I have a cell phone and no use for a land line. I signed up for satelite internet and was told that I had to have the home phone to get internet service. Well to cut the story short, I come to find out I didn't need a land line meanwhile I have donated approx $1200 to AT& Ripoff over the years for a landline I have never used! So I called and cancelled the landline and received a notice in the mail stating that my internet service had gone up $10 per month! Go figure. Webmaster's Note: Welcome to the AT&T Hustle John.